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Module 702: Case Management



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Case management is the process of assisting a client through his/her rehabilitation and job entry process.  Case management begins at the time of referral to the program through to successful stabilization within a job.  This could entail work adjustment counselling, referral to external resources, determining accommodation needs, assisting in obtaining benefits, etc.

After successful completion of this session, learners will be able to:

  • Define case management
  • State the case management guiding principles, as defined by the National Case Management Network (NCMN)
  • Differentiate between healthcare and first aid
  • State a person’s current functional abilities
  • State a person’s job demands
  • Identify if/when a referral to a third party is appropriate
  • Apply best practices for successful employment outcomes



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