Module 901: Communication and Record Keeping



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As a vocational rehabilitation service provider, the individual works with diverse stakeholders: clients, health care professionals, employers, insurers and community resources.  Being able to present rehabilitation plans, assessment findings and Return to Work proposals with clarity and confidence with clarity and confidence benefits clients.

Strong verbal and written communication skills are cornerstones of effective VR work.  Safeguarding the privacy of clients is a key principle of ethical practice.  Ensuring that written and electronic records are stored securely and retained for future reference requires a full understanding of the jurisdiction in which the individual works.

After successful completion of this module, students will be able to:

  • Facilitate case conferences, meetings and deliver effective presentations
  • Understand the principles of maintaining privacy and confidentiality of information
  • Differentiate between providing a professional opinion and stating factual information
  • Recognize and mitigate the risks in storing written and electronic records



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