Module 901: Communication and Record Keeping
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As a vocational rehabilitation service provider, the individual works with diverse stakeholders: clients, health care professionals, employers, insurers and community resources. Being able to present rehabilitation plans, assessment findings and Return to Work proposals with clarity and confidence with clarity and confidence benefits clients.
Strong verbal and written communication skills are cornerstones of effective VR work. Safeguarding the privacy of clients is a key principle of ethical practice. Ensuring that written and electronic records are stored securely and retained for future reference requires full understanding of the jurisdiction in which the individual works.